Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Evolan Technology Group ("Evolan," "we," "us," or "our") regarding your use of our website evolan.gr and IT services in Greece.

By accessing our website, requesting a consultation, or engaging our services, you agree to be bound by these Terms.

2. Services Description

Evolan provides IT services including but not limited to:

• Managed IT services and support
• Restaurant POS and fiscal-compliance system support
• Custom web development and design
• Cloud services and migration
• Cybersecurity solutions and compliance
• Network infrastructure setup and management
• Disaster recovery and business continuity planning
• Technical consulting and strategic IT planning

Specific services, deliverables, timelines, and pricing will be detailed in a separate Service Agreement, Statement of Work (SOW), or Master Service Agreement (MSA) entered into between Evolan and Client.

3. Service Agreements

3.1 Scope of Work

All services will be provided according to the agreed scope of work documented in the applicable Service Agreement or SOW. Any changes must be requested in writing and approved by both parties.

3.2 Service Level Agreement (SLA)

For managed IT services, response times, uptime guarantees, and escalation procedures will be defined in the applicable SLA.

3.3 Term and Termination

Service Agreements specify the initial term and renewal conditions. Either party may terminate with written notice as specified in the Service Agreement. Immediate termination may occur in cases of material breach or non-payment.

4. Fees and Payment

Fees are quoted in Euros (€) and are exclusive of Greek VAT (ΦΠΑ) unless stated otherwise; VAT is added at the applicable statutory rate. Fees will be specified in the applicable Service Agreement and may include:

• Fixed monthly fees for managed services
• Project-based fees for web development and implementation
• Hourly rates for ad-hoc consulting or support
• Hardware, software, and licensing costs (passed through at cost or with agreed markup)

Unless otherwise specified, payment terms are 15 days from invoice date. Late payments may be subject to statutory interest under applicable Greek law. Evolan reserves the right to suspend services for accounts more than 30 days past due.

5. Client Responsibilities

• Provide timely access to systems, facilities, and personnel as needed
• Provide accurate and complete information required for service delivery
• Maintain appropriate backups of critical data (in addition to backups maintained by Evolan)
• Follow security best practices and policies recommended by Evolan
• Notify Evolan promptly of any system issues or security concerns
• Pay invoices according to agreed payment terms
• Designate authorized contacts for service requests and approvals

6. Confidentiality

"Confidential Information" includes all non-public information disclosed by one party to the other, including business plans, technical data, customer lists, financial information, system credentials, and proprietary methodologies. Both parties agree to protect the other's Confidential Information with at least the same care used for their own, use it only for purposes related to the Services, and return or destroy it on request or termination.

7. Data Protection

Personal data processed in connection with the Services is handled in accordance with our Privacy Policy and applicable GDPR requirements. Where Evolan processes personal data on Client's behalf as part of the Services, the parties will enter into a Data Processing Agreement (DPA) as required by GDPR Article 28. In the event of a data breach affecting Client data, Evolan will notify Client without undue delay and provide reasonable assistance in investigating and remediating the breach.

8. Intellectual Property

Client retains all rights to pre-existing materials, content, and intellectual property provided to Evolan. For custom development work, Client owns all rights to the final deliverables upon full payment, subject to Evolan's right to use pre-existing components, frameworks, and tools. Evolan retains all rights to its proprietary tools, methodologies, and templates. Evolan may reference Client's name and logo for portfolio purposes unless Client objects in writing.

9. Warranties and Disclaimers

Evolan warrants that services will be performed in a professional manner consistent with industry standards. For 30 days after delivery, Evolan will correct any defects in deliverables at no additional charge. Except as expressly stated in these Terms, services are provided without warranties of any kind to the fullest extent permitted by applicable law; nothing in these Terms limits any statutory rights that cannot be excluded under Greek or EU consumer/business protection law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Evolan's total liability for claims arising from or related to these Terms or the Services shall not exceed the total fees paid by Client to Evolan in the 12 months preceding the claim. Neither party excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Greek or EU law.

11. Indemnification

Client agrees to indemnify Evolan from claims arising from Client's breach of these Terms, unlawful use of the Services, or Client's content. Evolan agrees to indemnify Client from claims that Evolan's services infringe third-party intellectual property rights, provided Client promptly notifies Evolan and cooperates in the defense.

12. Force Majeure

Neither party is liable for delays or failures in performance resulting from causes beyond reasonable control, including natural disasters, war, labor disputes, government actions, pandemics, or failure of third-party services or infrastructure.

13. General Provisions

13.1 Governing Law

These Terms are governed by Greek law and applicable EU law, without regard to conflict-of-law principles. Nothing in this clause deprives a consumer of protections under the mandatory laws of their country of habitual residence, where applicable.

13.2 Dispute Resolution

The parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes fall under the jurisdiction of the competent courts of Greece, without prejudice to any mandatory consumer-protection venue rights.

13.3 Severability & Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. These Terms, together with any applicable Service Agreement, SOW, or MSA, constitute the entire agreement between the parties.

14. Contact Information

For questions about these Terms of Service, please contact: